French‑Speaking Customer Service Representative (B2‑C1) – Cairo

About the role

iQor is seeking a French‑speaking Customer Service Representative to join its Cairo contact centre. The role involves handling inbound and outbound customer interactions in French across phone, email and chat, delivering clear and solution‑focused support.

Key responsibilities

• Respond to French‑language customer inquiries via phone, email and chat.
• Provide accurate product or service information and resolve issues promptly.
• Document each interaction in internal systems following quality standards.
• Escalate complex cases to supervisors when necessary.
• Collaborate with team members and participate in regular training sessions.

Required profile

• Strong French proficiency at B2‑C1 level, both spoken and written.
• Good command of English for internal communication.
• Excellent interpersonal skills, patience and resilience in handling challenging situations.
• Ability to work on‑site in Cairo and adhere to scheduled shifts.

Required skills

• Experience with CRM tools and accurate data entry.
• Basic troubleshooting and navigation of multiple software systems.

What we offer

• Dynamic, people‑first work environment within a global CX leader.
• Opportunities for continuous learning and career development.