Front Desk Receptionist – Dental Clinic

About the role

The Front Desk Receptionist will be the first point of contact for patients visiting our dental clinics. You will ensure a smooth and welcoming experience by handling registrations, appointments, and patient inquiries. This role supports the clinical team by maintaining accurate records and providing clear information about procedures and financial options.

Key responsibilities

• Greet patients and register new patients, assisting them with required forms and documentation.
• Verify and update patient information in the data system.
• Inform patients about office procedures, policies, and financial treatment plan options.
• Schedule appointments, confirm upcoming visits and recalls according to office protocol.
• Handle dissatisfied or angry patients professionally, aiming for resolution and satisfaction.
• Maintain a clean, organized, and professional reception area.

Required profile

• Professional attitude and appearance; presentable and well‑groomed.
• Proven experience as a front‑desk representative, agent, or similar role.
• Fluent in English, both spoken and written.
• Strong communication, organizational, multitasking, and problem‑solving abilities.
• Customer‑service orientation with the ability to manage difficult situations.
• Availability to work five days per week with two days off.

Required skills

• Microsoft Excel
• Microsoft Word

What we offer

• 5‑day work week with two days off.