Head of Local Administration Services – NME & Saudi Arabia

About the role

The Head of Local Administration Services for the Customer Unit Northern Middle East (NME) and Kingdom of Saudi Arabia (KSA) leads administrative operations across the region, reporting to the Head of EMEA BCS PaT. This senior role is part of the unit’s leadership team and is responsible for ensuring compliance, efficiency and strategic alignment of all local administration activities.

Key responsibilities

• Lead and supervise a multi‑country team of local administration managers and HR operations specialists.
• Develop and implement administrative policies and procedures to streamline regional operations.
• Build and maintain strategic relationships with key internal and external stakeholders.
• Manage vendor relationships and oversee procurement of administrative services.
• Control budgets, expenses and financial records for administrative functions.
• Drive cross‑functional collaboration and support business service improvements.
• Implement administrative systems and AI technologies to enhance efficiency.
• Establish and track OKRs to monitor performance of business services.
• Identify and execute process improvement initiatives using automation and AI.
• Oversee employee accommodation facilities ensuring safety and regulatory compliance.
• Ensure adherence to country‑specific regulations and Ericsson’s Code of Business Ethics.
• Handle confidential information with discretion.

Required profile

• Strong leadership and team management experience.
• Proven ability to oversee administrative operations across multiple countries.
• Experience in policy implementation, budget management and stakeholder engagement.
• Commitment to compliance, ethics and confidentiality.

Required skills