Hostess – Guest Relations & Seating Specialist

About the role

Join Portaluna, the first Morgans Originals hotel in Egypt, as a Hostess. You will be the first point of contact for guests, creating a warm and welcoming atmosphere while managing the flow of the restaurant floor.

Key responsibilities

• Greet guests warmly and professionally, ensuring they feel valued from arrival.
• Manage reservations and seating arrangements using the restaurant’s reservation system, aligning with capacity and flow.
• Escort guests to their tables promptly, address special seating or accessibility requests.
• Maintain waitlists during peak periods, communicate wait times, and keep guests informed.
• Monitor the dining area, ensure tables are cleared and reset efficiently for new guests.
• Assist with special celebrations (birthdays, anniversaries) by offering appropriate greetings or services.
• Stay updated on menu items, specials, and unique offerings to provide accurate recommendations.
• Collaborate with the service team, kitchen, and bar to ensure smooth operations and relay guest feedback.
• Keep the front entrance and lobby clean, organized, and inviting.

Required profile

• Excellent interpersonal and communication skills.
• Ability to work efficiently in a fast‑paced, guest‑focused environment.
• Strong attention to detail and a proactive approach to problem‑solving.
• Flexibility to adapt to changing guest needs and peak‑hour demands.

Required skills

• Proficiency with reservation and seating management systems.