Human Resources Administrator

About the role

The Human Resources Administrator provides essential administrative support to the Benefits, Leaves, Investments, and Health & Safety teams. This position ensures smooth processing of HR tickets, updates employee status, and maintains accurate records in a fast‑moving environment.

Key responsibilities

• Handle HR tickets and tasks received via Zendesk.
• Update long‑term disability (LTD) and short‑term disability (STD) status in relevant systems.
• Process pending enrollments and Backbone notices.
• Generate and distribute reports from email communications.
• Assist with work permit documentation and related administrative duties.

Required profile

• Bachelor’s degree in Business, Human Resources, or related field, or equivalent office administration experience.
• 1‑3 years of experience in an HR role, preferably within retail, sales, or multi‑unit operations.
• Excellent written and spoken English and French.
• Highly organized, detail‑oriented, and able to manage time effectively.
• Strong interpersonal skills and a positive, supportive attitude.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using Zendesk for ticket management.