IT Help Desk

About the role

We are looking for an IT Help Desk professional to provide technical support to end‑users across hardware, software and network environments. The role involves rapid issue resolution, system configuration, and user guidance to ensure smooth daily operations.

Key responsibilities

• Respond to technical assistance requests via phone, email or in person.
• Troubleshoot and diagnose hardware and software problems.
• Install, configure and update computer hardware and software.
• Maintain and enrich IT documentation and the knowledge base.
• Guide end‑users on system usage and application functionality.
• Support day‑to‑day computer network operations.
• Manage daily data backups.
• Assist in the procurement of required IT devices.

Required profile

• Bachelor’s degree in Computer Science or a related field.
• 1‑3 years of hands‑on technical support experience.
• Strong ability to troubleshoot and resolve issues promptly.
• Familiarity with help‑desk processes and IT service‑management principles.

Required skills

• Windows and Linux system administration.
• Network fundamentals (CCNA certification preferred).
• Red Hat Certified System Administrator (RHCSA) or equivalent.
• Network and Windows administration.
• Knowledge of computer hardware, software and operating systems.
• Backup management and device procurement processes.

What we offer

• Competitive USD‑based salary linked to performance.
• Full social insurance and healthcare coverage.
• Continuous learning and development opportunities.
• Autonomous work environment with impact‑driven goals.
• Inclusive culture that values diversity and innovation.