IT Help Desk Technician
London International Patient Services Egypt · Cairo
Job description
About the role
The IT Help Desk Technician will provide technical assistance and support for computer systems, software, and hardware to internal users and customers in Heliopolis, Cairo.
Key responsibilities
- Respond to queries in person, by phone or email and guide users through problem‑solving steps.
- Install, modify, and repair computer hardware, software and peripherals.
- Run diagnostic programs and resolve issues with LAN, WAN and other network systems.
- Maintain daily performance of computer systems and generate reports on recurring malfunctions.
- Follow up with customers to confirm issue resolution and gather feedback.
Required profile
- 1‑3 years of experience as an IT Help Desk Technician.
- Bachelor’s degree in IT, Computer Science or a related field.
- Maximum age of 30 years and good English language skills.
Required skills
- A+ Certification.
- N+ Certification.
- Strong knowledge of operating systems, office applications and databases.
- Experience with LAN and WAN troubleshooting.
- Ability to use diagnostic tools for hardware and software issues.
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Published 17 hours ago
Expires 1 month from now
12 views · 0 interested
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London International Patient Services Egypt
Cairo