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This job expired on 11/09/2026. It no longer accepts applications.
IT Service Desk Agent (Technical Support)
Abu Dhabi Islamic Bank - Egypt · Le Caire
Job description
About the role
The IT Service Desk Agent provides the first line of support for end‑users, ensuring that technical issues are detected, diagnosed, and resolved quickly to minimise disruption to business applications. You will work within defined service‑level agreements to deliver reliable, courteous assistance.
Key responsibilities
- Respond to user requests and inquiries within agreed SLA time‑frames.
- Diagnose and restore normal service operation for hardware, software, and network issues.
- Identify temporary work‑arounds for problems under investigation.
- Document incidents, resolutions, and follow‑up actions in the ticketing system.
- Escalate unresolved issues to higher‑level support teams as needed.
- Perform any additional tasks assigned by the Service Desk manager.
Required profile
- Bachelor’s degree in a relevant field.
- Basic background in information technology.
- Strong analytical and problem‑solving abilities.
- Excellent communication skills and a customer‑focused attitude.
Required skills
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Abu Dhabi Islamic Bank - Egypt
Le Caire