Junior Front Desk Associate (Hybrid)

About the role

The Junior Front Desk associate acts as the primary brand ambassador, delivering a seamless and welcoming experience for guests from arrival to departure. This full‑time, hybrid position blends on‑site guest‑facing duties with remote administrative tasks, requiring close collaboration with housekeeping, maintenance and management.

Key responsibilities

• Execute accurate check‑in and check‑out procedures while providing a warm, professional welcome.
• Manage reservations, room assignments and guest profiles using the Property Management System (PMS).
• Process payments and perform daily financial reconciliations with 100% accuracy.
• Coordinate with housekeeping to monitor real‑time room status and prioritize cleaning for early arrivals or VIPs.
• Respond to guest inquiries via email, OTA messages and phone, escalating complex issues when needed.
• Maintain lobby aesthetics and support small‑scale events or special guest requests.

Required profile

• 1–2 years of customer‑facing experience in hospitality, premium retail or high‑end service.
• Strong verbal and written communication skills.
• Calm, resourceful problem‑solver with attention to detail in data entry and financial processing.
• Flexibility to work rotating schedules including weekends and holidays.

Required skills

• Property Management System (PMS) or similar reservation software.
• Financial reconciliations.
• Reservation and scheduling software.