Junior Network Analyst (Turkish & English)

About the role

We are seeking a Junior Network Analyst to join our Support team in Nasr City, Cairo. The role focuses on providing bilingual (Turkish and English) assistance to hotel guests and staff, handling inbound calls, and ensuring swift resolution of technical and service issues.

Key responsibilities

• Answer inbound calls from hotel guests and staff professionally.
• Address customer inquiries and resolve issues according to company policies.
• Create, update, and manage support tickets using internal systems.
• Escalate complex cases following established procedures.
• Communicate with clients via email when required.
• Maintain high service standards and meet performance KPIs.
• Stay updated on company procedures, technologies, and training programs.
• Collaborate with team members to deliver consistent, high‑quality support.

Required profile

• 0–2 years of experience in customer service or a related field.
• Fluent in Turkish (spoken and written) and good command of English.
• Excellent communication and problem‑solving abilities.
• Strong customer‑service mindset and ability to work in a fast‑paced environment.
• Willingness to work night shifts aligned with the American time zone.
• No hearing impairments that would affect phone‑based communication.

Required skills

What we offer

• Medical Insurance and Social Insurance.
• Hybrid work model (onsite and remote).
• Opportunity to develop skills in a dynamic, technology‑driven environment.