Key Account Manager

About the role

We are looking for a proactive Key Account Manager to develop and grow relationships with strategic B2B customers. The role combines farming existing accounts and hunting new opportunities, ensuring our product and service offerings meet client needs and generate long‑term revenue.

Key responsibilities

• Develop and execute key account plans, including macro action plans and monthly activity guidelines for the sales team.
• Maintain and deepen trusted relationships with major clients to prevent churn and drive upsell.
• Identify growth opportunities in collaboration with the Category Manager and lead co‑construction of solutions.
• Negotiate and close solution‑based sales, ensuring timely delivery and customer satisfaction.
• Serve as primary contact for key customers, resolve issues, and manage complaints.
• Prepare regular customer analyses using key account metrics for internal and external stakeholders.
• Coach and train sales team members, spotting revenue opportunities and supporting their development.

Required profile

• Minimum 5 years of B2B sales experience, preferably in sectors such as mining, heavy equipment, automotive, agriculture, construction, transport & logistics, or passenger transportation.
• Proven track record in managing multiple key accounts and negotiating complex solutions.
• Strong ability to multitask and adapt to changing client needs.
• Experience working with CRM systems, especially Salesforce Engage.

Required skills

• Salesforce Engage (CRM)