Last Mile Senior Hub Coordinator

About the role

Bosta is seeking a Last Mile Senior Hub Coordinator to oversee daily hub operations for its overnight delivery service. The role ensures shipments are processed efficiently, KPIs are tracked, and service quality meets Bosta’s standards.

Key responsibilities

• Receive new pickups and verify tracking numbers on flyers.
• Enter shipments into the system and update the “Receiving Pickups” sheet.
• Sort and dispatch shipments based on delivery addresses.
• Add cash‑on‑delivery and refund shipments to courier routes and send routes to the Stars app.
• Handle undelivered shipments, collect receiver signatures and IDs, and manage zero‑COD deliveries.
• Monitor Stars Wallets to ensure daily COD deposits match collections.
• Make verification calls for undelivered or canceled shipments.
• Cancel refused shipments and transfer orders exceeding a 24‑hour holding period to the sorting facility.
• Send handover emails to the sorting team with shipment counts, seal numbers, and tracking details.
• Perform related duties as required.

Required profile

• 6 months to 1 year of experience in logistics, e‑commerce, or shipping.
• Graduate degree (only graduates are eligible).

Required skills