Lead Field Service Engineer - Power Systems

About the role

HITACHI ENERGY TECHNOLOGY S.A.E. is looking for an experienced Lead Field Service Engineer in New Cairo to lead and coordinate all field service operations within an assigned geography and service portfolio. The role covers commissioning, maintenance, troubleshooting, repairs, upgrades, modernization projects, technical support and service agreements, with a focus on customer service, contractual and financial commitments, and compliance with Hitachi Energy policies, safety requirements and quality standards.

Key responsibilities

• Ensure compliance with HSE, quality, contractual and regulatory requirements, and promote a strong safety culture through risk management, audits, toolbox talks and continuous improvement.
• Lead corrective actions, root cause analysis and lessons learned to improve operational performance.
• Lead and coordinate field service teams and subcontractors, overseeing installation, commissioning, maintenance, inspections, technical support, upgrades, repairs, service agreements and decommissioning.
• Act as the primary escalation point for service matters, support sales and tendering with technical expertise, execution planning, cost estimates and identification of growth opportunities in the installed base.
• Monitor budgets, profitability and resource utilization, and manage workforce planning, training and certification programs.
• Coach and develop field service personnel, ensure accurate service documentation and performance reporting, and monitor key operational KPIs.

Required profile

• Bachelor's degree in Electrical Engineering, Power Engineering, Mechatronics or a related discipline.
• 8-12 years of experience in power systems, field service, commissioning, maintenance, asset management or a related area.
• Demonstrated experience leading teams and managing service operations in a supervisory or leadership capacity.
• Proven ability to manage customer-facing service activities safely and efficiently.

Required skills

• Strong knowledge of utility, transmission, distribution, substation, transformer, power quality and protection and control systems.
• Ability to manage customer-facing service activities while delivering safe, high-quality, efficient performance.