Manager Personal Shopper - Instashop

About the role

Delivery Hero is looking for a Manager Personal Shopper for its instashop service in Cairo. You will lead the personal shopping experience for users regionally, requiring strong management experience, problem-solving expertise and the confidence to lead a team.

Key responsibilities

• Manage operations, identify improvement areas and implement measures to maximise customer satisfaction.
• Lead and motivate the Personal Shopper team and pickers regionally.
• Develop operational strategies and turn them into actionable tasks for the personal shopper team.
• Monitor and ensure client and team SLAs and KPIs are met.
• Maintain an accurate database of penalties for personal shopper pickers.
• Ensure store-level complaints are handled effectively and immediately.

Required profile

• Bachelor's degree in business administration, logistics, supply chain, operations management or a related field.
• 10+ years of experience in operations, retail, e-commerce, grocery or marketplace, including at least 7 years in a leadership role.
• Proven experience managing managers or multi-site operations.
• Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.

Required skills

• Strong analytical skills and commercial acumen, able to interpret analytics and strategise to meet or exceed targets.
• Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.
• Excellent stakeholder management and communication skills.