OneKey Support Specialist

About the role

The OneKey Support Specialist provides information technology support for the OneKey healthcare professional database, serving as the primary point of contact between clients and the OneKey operation team.

Key responsibilities

• Provide IT support across multi‑platform environments.
• Review, analyze, and evaluate break/fix resolutions related to system operations and networking.
• Develop solutions to complex problems with minimal supervision.
• Organize and prioritize workload within the team.
• Maintain ongoing communication with clients to handle requests and questions.
• Stay up to date on all ongoing projects and related activities.
• Act as liaison between clients and the OneKey Validation team, coordinating communication.
• Set up routine and custom reports related to Data Change Requests (DCR) performance and analytics.

Required profile

• 2–4 years of relevant experience.
• Strong analytical skills and customer‑service orientation.
• Excellent verbal and written English communication.
• Ability to work collaboratively in a team environment.
• Quick learner of new processes and applications, with ability to share knowledge.
• Capability to interact with employees at all levels, both internal and client‑site.
• Proactive identification of complex problems and development of solutions or recommendations.
• Clear explanation of technical or validation issues to clients and internal teams.
• Ability to analyze issues, follow SLAs, and correctly escalate when needed.

Required skills