Product Configuration Expert Microsoft D365

About the role

The Product Configuration Expert (PCE) for Microsoft D365 will join Coca-Cola HBC’s DCCP D365 Customer Engagement team in Cairo. The role focuses on delivering and configuring Dynamics 365 Customer Engagement solutions that streamline sales and customer management processes across the organization.

Key responsibilities

• Collaborate with product teams and business partners to translate business processes into D365 CE configurations.
• Define business specifications, split them into backlog items and estimate effort using story points.
• Configure and customize D365 CE modules (Sales, Marketing, Customer Service) and mobile apps, including entities, forms, fields, and relationships.
• Support developers in the D365 development team and ensure proper use of Azure DevOps CI/CD pipelines (ALM, YAML).
• Integrate D365 CE with third‑party and legacy systems, providing recommendations and configuration support.
• Troubleshoot complex technical issues and assist with key‑user and end‑user training documentation.
• Maintain functional documentation in Azure DevOps Wiki.

Required profile

• Bachelor’s degree in Computer Science, Engineering or a related field.
• Minimum 3 years of hands‑on experience implementing Microsoft Dynamics 365 CRM, preferably D365 Customer Engagement.
• Microsoft Dynamics 365 Fundamentals certification or higher is preferred.
• Strong understanding of the software development lifecycle and best practices.

Required skills

• Microsoft Dynamics 365 CRM
• D365 Customer Engagement
• Yaml
• ALM
• Azure DevOps