Reception Section Head – Service Center Management

About the role

The Reception Section Head will lead the service advisors at GB Corp's service centre in Cairo, ensuring that every customer interaction follows the company’s high‑standard procedures. This role combines team leadership, operational oversight, and close coordination with workshop and parts departments.

Key responsibilities

• Manage service advisors, enforcing the 6‑step customer handling principle and company policies.
• Oversee spare‑parts procurement, especially for VOR‑listed items.
• Maintain personal and team hygiene standards and a professional uniform appearance.
• Ensure job controllers input correct operation numbers and that discount policies are applied correctly.
• Guarantee repairs are completed within promised delivery times and cost estimates.
• Keep the reception area clean, presentable, and aligned with state‑of‑the‑art customer standards.
• Monitor vehicle repair progress and intervene promptly if delays occur.
• Coordinate with workshop and parts teams to achieve on‑time delivery.
• Implement the training plan for staff and motivate the team to meet CSI, revenue, and upsell targets.

Required profile

• Bachelor’s degree in engineering.
• Valid driving license.
• 3‑5 years of relevant experience.
• Very good command of English.

Required skills

• Proficiency with the Microsoft Office suite.