Renewal Accounts Manager SaaS

About the role

The Renewal Accounts Manager – SaaS at PaxeraHealth is responsible for driving SaaS contract renewals, promoting value‑added services and ensuring zero churn. This role focuses on maximizing retention and increasing renewal revenue through proactive engagement and tailored solutions.

Key responsibilities

• Develop and execute strategies to achieve and exceed service sales revenue targets.
• Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth's solutions.
• Identify opportunities for upselling and cross‑selling new features to existing customers.
• Implement proactive engagement strategies to ensure customer satisfaction and zero churn.
• Build strong relationships with partners, healthcare providers, hospitals, and imaging centers.
• Collaborate with Customer Success, Sales, Marketing and Support teams to align offerings.
• Analyze market trends and report service sales performance.

Required profile

• Bachelor’s degree in Engineering or a related field.
• 7+ years of healthcare IT experience in SaaS renewals, account management or subscription sales.
• Proven ability to drive contract renewals, upsell/cross‑sell services and achieve revenue targets.
• Strong focus on customer retention, satisfaction and zero churn.
• Excellent communication, negotiation and relationship‑building skills.

Required skills

• Proficiency with CRM tools.
• Strong analytical skills with experience reporting on renewal performance.