Reservations Agent
The Ritz-Carlton Hotel Company LLC · Cairo
Job description
About the role
The Reservations Agent will handle all reservation inquiries for our luxury property in Cairo, ensuring guests receive accurate information and a seamless booking experience. You will work remotely, using our reservation system to process requests, answer questions, and apply sales techniques to maximize revenue.
Key responsibilities
- Process reservation requests, changes, and cancellations received by phone, fax, or mail.
- Verify room availability, rates, and explain guarantee, special rate, and cancellation policies.
- Document special requests, accommodate guest needs, and input correct codes for complimentary, discount, or wholesale reservations.
- Follow proper escalation procedures for guest concerns and adhere to all company policies.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- Ability to lift and move objects up to 10 pounds without assistance.
Required skills
- Proficiency with reservation system software.
- Knowledge of sales techniques to drive revenue.
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Published 2 days ago
Expires 1 month from now
17 views · 0 interested
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The Ritz-Carlton Hotel Company LLC
Cairo