Rooms Division Manager

About the role

Accor is looking for a Rooms Division Manager in Sharm El-Sheikh to lead its experienced Front Office and Housekeeping teams. Reporting directly to the General Manager, the manager leads by example, keeps the focus on a positive guest experience and manages a small team through operational shifts.

Key responsibilities

• Lead the Front Office and Housekeeping teams and manage their performance to ensure high productivity
• Manage and activate the loyalty experience for valued members, driving engagement and enrolments
• Handle guest feedback efficiently and proactively, implementing changes where needed
• Analyse and report departmental costs, keeping performance against budget
• Collaborate with other department heads to meet shared goals
• Assist in developing and maintaining procedures and drive service initiatives
• Oversee training and development of the team
• Work flexible hours, including evenings, weekends and overnight shifts when required

Required profile

• Prior Front Office leadership experience
• Prior Housekeeping leadership preferred but not essential
• First Aid and Approved Manager qualification, or willingness to obtain it after selection
• Positive, solutions-based approach with strategic thinking and forward planning
• Experience coaching and developing a team with a passion for performance
• Excellent time management skills and a desire to grow professionally

Required skills

• Previous experience with a hotel management system; Opera Cloud is a bonus