Seller Support Associate – Amazon Marketplace

About the role

The Seller Support Associate serves as the primary point of contact between Amazon and its marketplace sellers, delivering timely operational assistance and ensuring a high‑quality experience for both sellers and customers. The role involves handling inquiries via phone and email, escalating issues when necessary, and contributing to continuous process improvements.

Key responsibilities

• Provide prompt, accurate support to Amazon sellers and vendors worldwide through phone and email channels.
• Escalate and resolve complex seller issues by collaborating with internal teams such as Customer Service, Merchant Investigations, and Payments.
• Maintain and update internal documentation, process guides, and knowledge bases.
• Monitor and meet service level agreements, including quality, productivity, first‑contact resolution, and attendance metrics.
• Identify recurring system problems, suggest improvements, and track trends for continuous enhancement.

Required profile

• Minimum 1 year of customer service experience.
• At least 1 year of experience driving process improvements.
• Strong written and verbal communication skills in English.
• Ability to work a flexible schedule, including shift work.
• Professional demeanor with the capacity to handle sensitive issues.

Required skills

• Proficiency with Microsoft Office applications.
• Advanced skills in Microsoft Excel.