Senior Cargo Assistant (Cairo)

About the role

Emirates SkyCargo is seeking a Senior Cargo Assistant to join its Cairo operations team. You will act as the main point of contact for customers and ground handling agents, ensuring high‑quality service and compliance with all regulations.

Key responsibilities

• Provide customers with accurate information on rates, bookings, connections, and regulations.
• Monitor and oversee Ground Handling Agent (GHA) service to meet Emirates standards, including load control, safety, and space optimisation.
• Handle import cargo receipt, breakdown, and resolve related issues.
• Prepare and verify cargo documentation in line with local regulations and company policies.
• Update flight handling reports, flag irregularities, and dispatch post‑flight information to relevant departments.
• Process cargo telephone reservations promptly and accurately.
• Resolve customer queries, complaints, and claims, escalating when necessary.
• Support Cargo Agents with coaching, data entry, statistics, and reporting.
• Provide operational cover for freighter duties as directed.

Required profile

• Minimum GCSE level education or equivalent.
• At least 3 years experience in airline/cargo operations, with 2 years as a Cargo Agent or equivalent.
• Knowledge of Dangerous Goods regulations (DG certificate preferred).
• Understanding of Weight & Balance procedures and Live Animal regulations.
• Fluent in English.

Required skills

• Dangerous Goods regulations
• Weight & Balance procedures
• Live Animal regulation
• Microsoft Word
• Microsoft Excel
• Email communication

What we offer

• Opportunity to work with a leading global airline cargo carrier.
• Dynamic, multicultural environment with colleagues from over 160 nations.
• Career development and training in aviation logistics.