Senior Manager Logistics Operations

About the role

Talabat Egypt is seeking a senior leader to own and grow its supply ecosystem. The role focuses on building a sustainable, high‑performing rider fleet, managing third‑party logistics partners, and driving operational excellence across the country.

Key responsibilities

• Define and execute supply growth and acquisition strategies aligned with market demand.
• Lead long‑term forecasting and planning to ensure full coverage and service‑level compliance.
• Identify and launch new rider channels such as female riders, refugees, micro‑financing, and e‑bikes.
• Manage the full lifecycle of 3PL partnerships, from selection to performance monitoring and contract renewal.
• Set and monitor KPIs and SLAs for 3PL partners, ensuring rider quality and efficiency.
• Oversee daily on‑ground operations, compliance, and service quality.
• Implement standardized processes and digital tools to improve visibility and scalability.
• Coach and develop a high‑performing team of managers, seniors, and specialists.
• Collaborate with People, Finance, Commercial, and Product teams on cross‑functional initiatives.
• Drive automation and technology‑enabled projects to enhance performance management.
• Supervise equipment management, including uniforms, delivery boxes, and e‑bikes.

Required profile

• Proven experience leading logistics or supply operations at scale.
• Strong track record in managing 3PL relationships and contracts.
• Demonstrated ability to build and motivate high‑performing teams.
• Excellent analytical and forecasting skills.
• Experience launching innovative rider acquisition programs.

Required skills

• Supply chain planning and forecasting.
• 3PL partnership management.
• KPI definition and performance monitoring.
• Process standardisation and digital tool implementation.
• Automation and technology integration in operations.