Site Infrastructure Support Engineer

About the role

The Site Infrastructure Support Engineer ensures the stability, availability, and performance of IT services across stores, offices, supply chain, and operations. You will act as the primary point of contact for end‑users and stakeholders, delivering high‑quality technical support while coordinating with internal teams and third‑party vendors.

Key responsibilities

• Support IT environments for approximately 95 Domino’s/Dunkin stores, office locations, and supply centers.
• Coordinate new store IT setup, testing, and rollout activities.
• Monitor network connectivity, maintain uptime of critical business systems, and manage incident lifecycle (analysis, prioritisation, escalation, resolution).
• Perform root‑cause analysis and drive continuous‑improvement initiatives.
• Plan and execute preventive maintenance, backup and recovery coordination.
• Maintain IT documentation, knowledge base, and operational guidelines.
• Handle user onboarding/offboarding, device provisioning, and access management.
• Provide Help Desk and Network Team support for office environments.
• Manage inventory, lifecycle of IT assets, and coordinate with vendors for maintenance and issue resolution.
• Assist with IT procurement activities and ticketing system management.

Required profile

• Highly self‑motivated with strong time‑management and organisational skills.
• Demonstrates urgency, ownership, and accountability.
• Excellent attention to detail and quality.
• Strong interpersonal and communication abilities to interact with end‑users and stakeholders.

Required skills

• Experience with POS systems.
• Solid understanding of IT infrastructure and networking concepts.
• Proficiency in ticketing and service‑management tools.
• Knowledge of backup and recovery processes.
• Asset lifecycle and inventory management expertise.

What we offer

• Opportunity to work across a large network of retail and office locations.
• Collaborative environment with internal and external technical teams.
• Continuous learning and professional development in IT operations.