Team Lead Rider - Ground Operations

About the role

Talabat, part of the Delivery Hero Group, is hiring a Team Lead Rider for ground operations in Maadi. The role focuses on tracking and improving the performance of third-party logistics providers (3PLs) in assigned zones, keeping day-to-day operations and communication with them smooth and dynamic.

Key responsibilities

• Track and enhance 3PL performance in assigned zones and keep daily operations and communication with them smooth.
• Monitor coordinators and captains' response rates and SLAs to 3PL requests and inquiries, and ensure critical cases (Jira tickets) are closed within SLA.
• Send daily reports to coordinators covering their performance and efficiency, share insights and give direction to help them improve.
• Track vendor performance daily and report top offenders to the supervisor.
• Focus on one or more zones in the district, dig deeper into obstacles and provide detailed daily reporting and analytics.
• Run a weekly live meeting with 3PL managers to assess performance and coach them where needed.
• Run a weekly meeting with store managers to ensure smooth cooperation between the two functions.

Required profile

• Bachelor's degree in logistics or a related field.
• 3-4 years of full-time experience in logistics.
• Experience with drivers and managing large groups of people.
• Flexibility, ability to work under pressure and leadership skills.
• Fluent in both Arabic and English, with strong written and verbal communication skills.