Technical Customer Service Agent (Cairo)

About the role

Sutherland is seeking a Technical Customer Service Agent to join its Cairo team. In this full‑time, on‑site position you will deliver exceptional support to customers across multiple channels, handling inquiries, issues and complaints while ensuring a high level of satisfaction.

Key responsibilities

• Respond to customer queries via phone, email, chat and other communication tools.
• Provide technical assistance, troubleshoot problems and propose effective solutions.
• Maintain accurate records of interactions and resolutions in the company’s systems.
• Collaborate with cross‑functional teams to improve processes and the overall customer experience.
• Work night and rotational shifts as required to meet service coverage.

Required profile

• Proven experience in customer support or contact‑center environments.
• Strong verbal and written communication skills in English (B2‑C1).
• Empathetic, problem‑solving mindset with a customer‑first attitude.
• Graduates, drop‑outs or tech‑savvy individuals eager to learn.
• Flexibility to work night or rotational shifts.

Required skills

• Technical Support
• Troubleshooting