Technical Support Specialist

About the role

The Technical Support Specialist will join TP Cairo EG’s customer experience team in Cairo, Egypt. Working on‑site full‑time, you will be the first point of contact for customers facing hardware, software or connectivity issues, delivering prompt and courteous assistance.

Key responsibilities

• Receive and log incoming support requests via phone, email or ticketing system.
• Provide first‑level troubleshooting for operating system, application and network problems.
• Document each case accurately and follow up to ensure resolution and customer satisfaction.
• Escalate complex incidents to higher‑level support teams according to SLA guidelines.
• Analyze recurring issues, share insights with the team and contribute to process improvements.
• Adhere to company security policies and quality standards.

Required profile

• Strong analytical mindset with the ability to diagnose and resolve technical problems.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Ability to work collaboratively in a fast‑paced, on‑site environment.
• Relevant education (e.g., Computer Science, IT) or equivalent practical experience.

Required skills

• Familiarity with common operating systems (Windows, macOS, Linux).
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Experience using standard support tools or ticketing systems.

What we offer

• Opportunities to develop technical expertise and advance within a growing support organization.
• Continuous learning environment with access to training resources.