Telesales Representative

About the role

We are looking for a motivated Telesales Representative to engage with our existing customers, present course renewal options, and drive conversion. You will play a key role in supporting learners’ continued education journey.

Key responsibilities

• Contact existing customers to introduce course renewal options and increase conversion rates.
• Maintain regular follow‑up to understand learning needs and recommend personalized renewal solutions.
• Monitor students’ learning progress and analyse performance data to develop appropriate renewal strategies.
• Address customer inquiries, resolve concerns, and ensure high satisfaction throughout the renewal process.

Required profile

• Minimum 1 year of experience in sales or a related field.
• Strong communication and interpersonal abilities to identify and address customer needs.
• Comfortable working in a target‑driven environment with a positive, results‑oriented mindset.
• Highly motivated to meet and exceed sales targets, with a focus on performance and commission.

Required skills

• Excellent verbal and written communication.
• Proficiency in using CRM or sales tracking tools.