Telesales Representative

About the role

BirdNest is seeking a motivated Telesales Representative to join its sales team. The role focuses on contacting prospective clients, understanding their travel and accommodation needs, and converting inquiries into bookings or qualified sales opportunities. You will act as the first point of contact, promoting BirdNest’s hospitality services and special offers.

Key responsibilities

• Make outbound calls to potential customers and follow up on inbound inquiries.
• Introduce and promote BirdNest’s hospitality services, accommodation options, and special offers.
• Assess customers’ travel or accommodation requirements and recommend suitable solutions.
• Qualify leads and convert them into bookings or sales opportunities.
• Maintain strong relationships with prospective and existing clients.
• Update customer information and sales activities accurately in the CRM system.
• Handle objections and inquiries professionally while delivering exceptional customer service.
• Collaborate with Sales and Guest Experience teams to ensure a seamless customer journey.
• Achieve daily, weekly, and monthly sales KPIs.

Required profile

• 1–2 years of experience in telesales, call‑center sales, hospitality sales, or customer service.
• Experience in hospitality, travel, or real estate is a plus.
• Excellent verbal communication and negotiation abilities.
• Customer‑oriented attitude with strong persuasion and objection‑handling skills.
• Fluency in English and Arabic.

Required skills

• Proficiency in Microsoft Office.
• Experience using CRM systems.