Travel Advisor – Customer Service (Cairo)

About the role

This full‑time, on‑site Travel Advisor position is based in Cairo, Egypt. You will help customers plan and book flights, accommodations and related travel services while ensuring a smooth and pleasant experience.

Key responsibilities

• Respond to customer inquiries, provide tailored travel recommendations and clarify booking details.
• Process reservations, manage changes and resolve issues with itineraries using TP’s reservation platforms.
• Maintain high levels of customer satisfaction by following company guidelines and quality standards.
• Document all interactions and bookings in the CRM system.
• Collaborate with team members and supervisors to meet performance and service quality targets.
• Support continuous improvement initiatives in service delivery.

Required profile

• Strong customer‑focused attitude with excellent communication skills in English and Arabic.
• Experience in travel arrangements such as booking flights and accommodations.
• Familiarity with travel agency or contact‑center environments.
• Ability to work on‑site in Cairo with flexible shift availability.
• High school diploma or equivalent; tourism, hospitality or business education is a plus.
• Problem‑solving mindset, attention to detail and ability to multitask in a fast‑paced setting.

Required skills

• CRM tools
• Reservation platforms
• Booking flights
• Travel arrangements
• Computer systems