Virtual Front Desk & Back Office Coordinator

About the role

This full‑time, on‑site position supports Go Physical Therapy NY’s clinic in Egypt by handling front‑desk and back‑office functions. You will be the first point of contact for patients, ensuring smooth communication and efficient office operations.

Key responsibilities

• Answer and direct phone calls with professional etiquette.
• Greet patients, manage reception area, and handle walk‑in inquiries.
• Schedule, confirm, and reschedule appointments using the clinic’s booking system.
• Maintain accurate patient records and update office management tools.
• Coordinate communication between patients and medical staff.
• Perform general administrative tasks such as filing, data entry, and handling correspondence.

Required profile

• Strong phone etiquette and reception experience.
• Excellent customer service and communication abilities.
• High level of organization and ability to multitask in a fast‑paced environment.
• Professional attitude with attention to detail and a commitment to patient care.
• Prior experience in a medical or healthcare setting is a plus.
• Fluency in written and spoken English is preferred.

Required skills

• Computer literacy.
• Proficiency with office management software/tools.