Assistant Director of People & Culture

About the role

The Assistant Director of People & Culture is a key contributor to shaping and nurturing an exceptional employee experience that reflects the values and culture of Four Seasons. Working closely with hotel leaders, the role supports the People & Culture strategy across the employee journey, championing care, inclusion and excellence in talent acquisition, retention, engagement and development. It covers leadership and guidance across employee relations, learning and development, performance management and team member wellbeing, while ensuring compliance with labour regulations and Four Seasons standards.

Key responsibilities

• Partner with department leaders to execute the People & Culture strategy and foster an engaged, high-performing workforce.
• Oversee the full employee lifecycle, including recruitment, onboarding, talent development, performance management, career growth and offboarding.
• Lead recruitment initiatives to attract, select and retain top talent.
• Advise managers and employees on employee relations, performance concerns and workplace policies.
• Champion engagement, recognition, wellness and diversity initiatives.
• Support learning and development programs, leadership training and succession planning.
• Ensure compliance with local labour laws and company policies, and maintain accurate employee records.
• Analyse People & Culture metrics and trends to support continuous improvement and strategic decisions.
• Assist in managing People & Culture operations, budgets and administrative processes.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management or a related field.
• At least 5 years of progressive HR/People & Culture experience, including at least 2 years in a leadership or management role, preferably in luxury hospitality.
• Strong knowledge of employee relations, talent acquisition, labour legislation, performance management and learning & development.
• Excellent interpersonal, communication and coaching skills, able to build trusted relationships across all levels.
• Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced, service-focused environment while keeping confidentiality.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Employee discount on stays at any Four Seasons property worldwide.
• Complimentary dry cleaning for employee uniforms and complimentary employee meals.