Associate Manager - Marketplace Operations

About the role

The Associate Manager – Marketplace Operations supports sellers on the marketplace platform, ensuring a smooth and efficient selling experience. You will act as the primary point of contact for seller inquiries, resolve issues, and guide sellers on platform policies.

Key responsibilities

• Provide timely assistance to sellers via email, phone, or chat on account setup, product listing, order management, payment issues, and general inquiries.
• Investigate and resolve seller concerns, complaints, and disputes, aiming for positive outcomes for both sellers and customers.
• Conduct root‑cause analysis in escalations and propose process improvements to prevent recurring issues.
• Educate sellers on platform policies, compliance requirements, and best practices to optimise their performance.
• Execute standard operating procedures (SOPs) and suggest enhancements to streamline processes.
• Prepare and present reports on seller performance, issue‑resolution metrics, and operational efficiency.

Required profile

• Bachelor’s degree in E‑Commerce, Business Administration, or a related field.
• 3‑5 years of experience in seller support, customer support, operations, or related roles.
• Preferably 3+ years in retail/e‑Commerce or a closely related industry.

Required skills

What we offer

• Opportunity to join a leading regional retailer with a 27‑year legacy.
• Friendly, positive work environment with diverse colleagues.
• Access to development programs aligned with the company’s Leadership Model.