B2B Associate Account Manager

About the role

The Associate Account Manager will oversee complex B2B client accounts, ensuring strong relationships and meeting operational needs. You will act as the primary contact for client customers, driving renewals, expansions, and service conversions.

Key responsibilities

• Manage end‑to‑end relationships with client customers, renewing and expanding service contracts.
• Assess customer needs, propose solutions, and convert customers to new services when appropriate.
• Resolve escalated issues and ensure high customer satisfaction.
• Achieve revenue‑based quotas and support growth objectives.
• Use data to identify and remove roadblocks to customer satisfaction.
• Handle competitive pressures, objections, and negotiate in challenging situations.
• Collaborate with multiple partners and decision‑makers across all levels.
• Manage a sales territory, track performance, and report to the Sales Manager.

Required profile

• Strong communication and relationship‑building abilities.
• Results‑driven mindset with a focus on achieving quotas.
• Ability to analyze data and develop actionable plans.
• Proactive problem‑solver who can identify risks and create contingency plans.

Required skills

What we offer

• Opportunity to work with a dynamic B2B portfolio.
• Collaborative team environment reporting directly to a Sales Manager.
• Potential for career growth in account management and sales.