Back Office Advisor (English Speaker)

About the role

We are seeking a detail‑oriented Back Office Advisor to join our team in Heliopolis. The role supports daily business operations, processes documents, and updates internal systems while maintaining high accuracy and meeting service level agreements.

Key responsibilities

• Handle daily operational tasks and ensure SLA compliance.
• Process and validate customer information and documents accurately.
• Update internal systems and maintain precise records.
• Communicate with customers via email when required.
• Maintain workload reports and assist with operational analytics.
• Identify and suggest process‑improvement opportunities.
• Ensure compliance with company policies and quality standards.
• Collaborate with team members to achieve operational goals.

Required profile

• 1–3 years of experience in back office, operations, customer service, or a similar role.
• Excellent written and spoken English; French is a plus for one account.
• Strong communication and typing skills.
• High attention to detail and accuracy.
• Fast learner able to adapt to new processes.

Required skills

• Proficiency with Microsoft Office applications.
• Familiarity with internet tools.