Bilingual Customer Service & Recruitment Associate

About the role

As a Bilingual Customer Service & Recruitment Associate you will be the first point of contact for corporate clients and employers partnering with Capital Placement. You will manage client relationships, coordinate recruitment programmes and ensure smooth delivery across the region, using both Arabic and English.

Key responsibilities

• Serve as the primary contact for corporate clients via phone, email and chat in Arabic and English.
• Conduct consultations to understand hiring goals and recommend suitable programme structures.
• Support day‑to‑day delivery of recruitment and talent programmes across multiple regions.
• Manage a high volume of client accounts, tracking progress through various programme stages.
• Conduct interviews and briefings, either one‑on‑one or through the in‑house AI interviewer, Rena.
• Coordinate with internal teams to ensure seamless onboarding, execution and completion of programmes.
• Maintain accurate records in all systems, trackers and databases.
• Analyse client and programme data, surface insights and share recommendations.
• Leverage AI tools to enhance client experience and streamline internal workflows.
• Take ownership of issues, applying sound judgement and creative problem‑solving.

Required profile

• Full‑time availability; not compatible with studies, another job or freelance work.
• Fluent in Arabic and English, both written and spoken.
• Comfortable managing corporate client relationships and working with employer stakeholders across the region.
• Strong communicator with a client‑first mindset.
• Organised, detail‑oriented and able to juggle multiple programmes simultaneously.
• Calm under pressure in a fast‑paced environment.
• Proactive problem‑solver who takes ownership of outcomes.
• Curious about AI and automation and eager to apply them daily.
• Experience in recruitment, B2B sales, client success or programme coordination is a plus.
• Having lived or studied abroad is a bonus.

Required skills

What we offer

• Salary £400–£500 per month (GBP‑pegged).
• MacBook.
• Private health insurance.
• 28 days holiday plus quarterly wellness days.
• UberEats budget.
• Learning budget.
• Work‑from‑home setup budget.
• Annual company getaways (e.g., Thailand, Vietnam).