Branch Manager – Retail Banking (New Cairo)

About the role

We are looking for an experienced Branch Manager to lead our New Cairo retail banking branch. The role focuses on growing a high‑quality portfolio, ensuring compliance with bank policies, and delivering exceptional customer service.

Key responsibilities

• Manage day‑to‑day branch operations and supervise staff to meet service delivery standards.
• Drive acquisition of quality customer portfolios and conduct customer profiling in line with bank policies.
• Identify new business opportunities within the local market and provide feedback to product development.
• Analyze market trends and customer behavior to predict attrition and maintain low churn rates.
• Ensure the branch maintains an acceptable risk rating by adhering to credit and operating policies and monitoring accounting controls.
• Set performance objectives, conduct regular reviews, and identify training and development needs for staff.
• Collaborate with credit, collection, and recovery teams to obtain approvals and recommend expansion opportunities.
• Implement reward and retention programs for high‑performing employees.

Required profile

• Proven experience in managing a retail banking branch or similar financial institution.
• Strong understanding of banking policies, credit risk, and regulatory compliance.
• Excellent analytical skills with the ability to interpret market and customer data.
• Demonstrated leadership and staff development capabilities.

Required skills