Business Intelligence Analyst

About the role

The Business Intelligence Analyst will transform business requirements into data‑driven BI solutions that enable effective decision‑making across the organization. You will work closely with business stakeholders, project managers, operations and data teams to design automated reporting using Power BI, SQL and advanced Excel.

Key responsibilities

• Develop, automate and maintain Power BI dashboards and reports.
• Create and optimise SQL queries for data extraction and reporting.
• Translate business requirements into clear functional and technical specifications.
• Analyse data to identify trends, issues, opportunities and actionable insights.
• Ensure data accuracy, consistency and quality.
• Support data‑warehouse and data‑mart design and optimisation.
• Collaborate with stakeholders to continuously improve reporting and BI solutions.
• Participate in Agile, PSP/DMAIC and continuous‑improvement initiatives.
• Recommend improvements to reporting solutions, SQL performance and data processes.
• Act as a bridge between business teams and Data/BI teams.

Required profile

• Bachelor’s degree completed or in progress in Computer Science, MIS, Data Science, Business Analytics, Engineering or related fields.
• At least 6 months call‑center experience, preferably in Workforce Management.
• 6 + months experience with Power BI.
• 6 + months experience with SQL (MySQL, Oracle or Microsoft SQL Server).
• Strong analytical, problem‑solving and English communication skills.

Required skills

• Power BI & DAX
• Advanced Excel
• Microsoft SQL Server Management Studio (SSMS)
• SQL, MySQL, Oracle
• Power Automate (Flow)
• PowerApps
• VBA / Visual Basic
• Object‑Oriented Programming (OOP) basics
• Advanced statistical knowledge