Call Center Agent

About the role

We are looking for a proactive Call Center Agent to manage both inbound and outbound customer interactions. The role focuses on delivering accurate information, resolving inquiries promptly, and maintaining high customer satisfaction while adhering to company standards.

Key responsibilities

• Answer incoming calls and respond to customer inquiries in a timely, professional manner.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Make outbound calls for follow‑ups, surveys, or sales activities as required.
• Maintain detailed records of all customer interactions and transactions.
• Provide accurate information about products, services, and company policies.
• Escalate complex issues to relevant departments when necessary.
• Meet individual and team performance targets (KPIs) and ensure compliance with quality standards.

Required profile

• Bachelor’s degree in Business Administration or equivalent experience.
• 0–3 years of experience in customer service or call‑center environments.
• Excellent communication and interpersonal abilities.
• Strong problem‑solving skills and ability to work under pressure.

Required skills