Call Center Agent – Vodafone UK & Ireland (Hybrid)
VOIS Egypt · Cairo
Job description
About the role
VOIS Egypt is looking for a motivated Call Center Agent to serve Vodafone UK & Ireland customers. You will be the first point of contact, handling inbound calls, answering queries and ensuring a smooth customer experience.
Key responsibilities
- Answer incoming calls from Vodafone customers in English.
- Identify issues, provide accurate information and resolve inquiries promptly.
- Maintain high standards of service quality and represent the company positively.
- Document interactions and follow up when necessary.
Required profile
- Fluent English (C1 level) – mandatory.
- Egyptian nationality.
- Open to graduates, drop‑outs and candidates with or without prior call‑centre experience.
- Strong communication and interpersonal abilities.
- Both male and female candidates are welcome.
Required skills
What we offer
- Very attractive compensation package.
- Hybrid work model – 2 days per week on‑site.
- Laptop/PC and internet allowance provided.
- 5 working days plus 2 rotational days off.
- Profit sharing, social, medical and life insurance.
- Annual salary increase.
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Published 1 month ago
Expires 2 weeks from now
32 views · 0 interested
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VOIS Egypt
Cairo