Call Center Executive – Tele‑sales Representative

About the role

We are seeking a motivated Call Center Executive to join our fast‑growing team in Mohandessin, Cairo. The role involves handling both inbound and outbound calls and chat inquiries, promoting our e‑commerce products, and converting interactions into sales while delivering excellent customer service.

Key responsibilities

• Answer and initiate sales calls and chat sessions with existing and potential customers.
• Present, promote and sell a range of products and services.
• Maintain up‑to‑date product knowledge to answer queries accurately.
• Follow up on customer inquiries to ensure satisfaction and successful conversion.
• Achieve and exceed monthly sales targets.
• Record all customer interactions in the CRM system.

Required profile

• Minimum 1 year of telesales experience, preferably in e‑commerce.
• Experience dealing with customers from the Gulf region (Saudi Arabia, Kuwait, UAE, etc.).
• Fluent in Gulf Arabic dialect.
• Strong communication, negotiation and customer‑service orientation.
• Ability to work under pressure and meet targets.

Required skills

• Basic computer proficiency.
• Familiarity with CRM systems.

What we offer

• Fixed salary plus attractive commission based on target achievement.
• Clear career path with promotion opportunities after six months.
• Supportive work environment that encourages growth and learning.