Call Center Representative (Banking)

About the role

We are seeking enthusiastic Call Center Representatives to join our banking team at Smart Village. In this role you will handle inbound and outbound customer interactions, providing accurate information and support for bank account services.

Key responsibilities

• Answer customer calls and respond to inquiries regarding bank accounts and services.
• Process transactions, resolve issues, and guide clients through banking procedures.
• Maintain detailed records of interactions in the call center system.
• Achieve performance targets, including call handling time and customer satisfaction metrics.
• Collaborate with team members and supervisors to improve service quality.

Required profile

• Fresh graduates or candidates with prior call‑center experience.
• Very good to excellent command of English.
• Strong communication and interpersonal abilities.
• Professional attitude and high‑profile personality.

Required skills

What we offer

• Gross salary of 10,500 plus incentives and profit‑share.
• Rotational shifts with two days off per week.
• Door‑to‑door transportation provided for female staff.
• Opportunity to grow within a reputable banking institution.