Call Center Representative – Customer Service

About the role

The Call Center Representative will be the first point of contact for customers, handling inquiries, providing product information, and ensuring a high level of satisfaction. You will work closely with the Customer Service Team Leader and other departments to deliver seamless support.

Key responsibilities

• Handle all inbound customer inquiries and requests.
• Identify and escalate complex issues to the Team Leader.
• Provide accurate product and service information and cross‑sell where appropriate.
• Document call details in the relevant systems.
• Forward inquiries, appointments, and referrals to the appropriate network or head‑office departments.
• Determine customer needs and strive for satisfaction.
• Process complaints according to Contact Center procedures.
• Suggest improvements to enhance service quality.
• Cover campaigns, shortages, crises, or high‑volume periods as needed.
• Act as backup for the Customer Service Team Leader when unavailable.

Required profile

• Bachelor’s degree in Marketing, Business Administration or Commerce.
• Fresh graduate (2024‑2026) or up to 2 years of relevant experience.
• Strong communication skills and customer‑focused attitude.

Required skills