This job is no longer available
This job expired on 24/08/2026. It no longer accepts applications.
Call Center Representative - Staff
Arab Bank · Le Caire
Job description
About the role
The Call Center Representative will be the first point of contact for the bank's clients and prospects, handling inquiries via email and phone. You will ensure high‑quality service, resolve issues promptly, and promote the bank's products and services.
Key responsibilities
- Respond to client inquiries and prospects through email and telephone.
- Handle and resolve client complaints in a timely manner while maintaining quality standards.
- Provide detailed information on all bank products to existing and potential customers.
- Promote and sell bank products and services, generating quality service opportunities.
- Execute client instructions in accordance with bank policies and procedures.
- Collect and forward customer feedback to support continuous process improvement.
Required profile
- 0‑2 years of experience in a related customer service or call‑center role.
- Bachelor's degree from a reputable university.
- Excellent communication skills.
Required skills
- Proficiency with Microsoft Excel.
- Proficiency with Microsoft Word.
- Proficiency with Microsoft PowerPoint.
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Arab Bank
Le Caire