Call Center Specialist – Technical Support (USA Market)

About the role

We are looking for a Call Center Specialist to join our technical support team handling voice calls for the USA market. You will provide first‑line assistance for customers using fiber broadband services, ensuring issues are resolved quickly and efficiently.

Key responsibilities

• Answer inbound voice calls and diagnose fiber broadband problems.
• Guide customers through troubleshooting steps and resolve technical issues.
• Maintain high service quality by meeting defined KPIs and productivity targets.
• Document interactions accurately in the support system.
• Collaborate with other support teams when escalations are required.

Required profile

• Ability to work rotational shifts (1 PM – 9 AM) with specific limits for male and female candidates.
• Strong communication skills in English.
• Willingness to adhere to overnight allowance schedules starting at 6 PM.

Required skills

What we offer

• Net monthly salary of 19.5 K (components include basic, language, transportation allowances and KPI bonus).
• Quarterly bonus of €195 linked to productivity.
• Monthly performance incentive of $50.
• Overnight allowance of 90 EGP per day.
• Transportation across Cairo and Giza with door‑to‑door service for females after 11 PM.
• Medical insurance coverage up to 400 K EGP per year.
• Gym access, store discounts, and VPN line allowance.