Client Relations Coordinator

About the role

We are seeking a Client Relations Coordinator to join our team at Sheraton El Matar. In this full‑time, on‑site position you will oversee day‑to‑day communication with guests and travel partners, ensuring smooth coordination of travel‑related requests and arrangements.

Key responsibilities

• Manage guest communication through chat and digital channels
• Coordinate guest requests and travel‑related arrangements
• Follow up with internal departments to ensure smooth service delivery
• Maintain accurate records of guest interactions and requests
• Monitor ongoing bookings and service updates
• Provide professional and timely communication with guests
• Escalate urgent matters when necessary
• Support overall guest experience and operational coordination

Required profile

• Strong English communication skills
• Professional and organized personality
• Ability to multitask in a fast‑paced environment
• Attention to detail and strong follow‑up abilities
• Previous experience in hospitality, tourism, or coordination roles is a plus

Required skills

What we offer

• Net salary of 15,000 EGP per month
• Opportunity to work in a reputable hotel environment
• Dynamic team focused on delivering exceptional guest experiences