Compliance Officer

About the role

The Compliance Officer will evaluate the performance of call‑center associates, ensuring transactions and customer interactions meet company and client standards. This role supports the development and improvement of compliance processes within a fast‑paced environment.

Key responsibilities

• Conduct periodic internal reviews and transaction audits, including physical audits, to verify adherence to compliance procedures.
• Lead or assist internal investigations of compliance issues.
• Assess product, compliance, and operational risks and devise risk‑management strategies.
• Identify compliance concerns requiring follow‑up or investigation.
• Disseminate written policies and procedures related to compliance activities.
• Evaluate testing procedures to meet regulatory specifications.
• Verify that tools and technologies provide adequate oversight and monitoring across required compliance areas.

Required profile

• Post‑secondary degree in Business Administration or equivalent.
• Minimum 1 year of experience in collections, preferably with compliance or audit responsibilities.
• Strong attention to detail and analytical thinking.
• Excellent time, project, and communication management skills.
• Ability to work in a fast‑paced, time‑sensitive environment.

Required skills