CRM Solution Architect (Microsoft Dynamics 365)

About the role

A large multinational organisation investing in its enterprise CRM platform in Egypt is hiring a CRM Solution Architect through LinkX. The role sits in a digital customer and consumer team and owns the end-to-end design of the Dynamics 365 CRM landscape, shaping long-term platform direction in a mature enterprise environment.

Key responsibilities

• Capture requirements with product and business teams and turn them into high-level solution design, flagging prerequisites, risks and performance impact.
• Create and maintain solution design for D365 customer engagement apps on the Power Platform, including mobile-first features.
• Design supporting web applications using HTML, CSS, JavaScript, Angular, React and Node.js.
• Document architecture using TOGAF principles and Azure DevOps Wiki.
• Ensure clean integration with cloud solutions and SAP ERP backends, working with integration and ops teams.
• Partner with the platform architect on performance improvements and new functionality.
• Contribute to RFI and RFP assessments with technical analysis and recommendations.
• Champion SAFe Agile, CI/CD and DevSecOps across the product lifecycle.

Required profile

• University degree in Computer Science or equivalent.
• 5+ years as a Senior Developer, Solution Architect or Business Analyst on Microsoft D365 Sales, Customer Service or Field Service, in B2B or B2C; FMCG background is a plus.
• Architecture experience using SOA patterns and TOGAF or similar.
• Hands-on D365 CRM with integration to SAP ERP or similar.
• Strong web development skills and solid .NET, C# and custom PCF development.
• Experience with hybrid hosting (Azure, AWS) across IaaS, PaaS and SaaS.
• CI/CD pipelines (Azure DevOps), unit and load testing (Playwright, JMeter).
• Strong Agile delivery experience; SAFe is an advantage.
• Cloud or D365 architecture certification well regarded; English proficiency essential.

What we offer

• Monthly gross salary of EGP 114,500 to 125,000, plus a 15% annual bonus and 13th and 14th month salary.
• Car allowance, family medical cover, life insurance, and a company mobile SIM and device.

The position is based in Cairo or Giza. Applications are reviewed carefully and only shortlisted candidates are contacted.