Customer Care Advisor
Vodafone Hungary · Cairo
Job description
About the role
Join Vodafone Egypt as a Customer Care Advisor and become the first point of contact for customers, handling inquiries and providing solutions while developing your professional skills in a leading telecommunications environment.
Key responsibilities
- Manage large volumes of inbound and outbound calls efficiently.
- Follow communication scripts to address various topics and identify customer needs.
- Research issues, provide solutions or alternatives, and seize upselling opportunities.
- Maintain accurate records of all conversations in the call‑center database.
- Attend educational seminars to improve knowledge and performance.
Required profile
- Good communication skills with excellent command of English.
- Strong commitment, dedication and ability to work under a maximum age of 30.
- Bachelor’s degree graduate.
- Willingness to meet personal and team qualitative and quantitative targets.
Required skills
- CCNA certification (preferred).
- Experience with ADSL support (preferred).
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Published 22 hours ago
Expires 1 month from now
9 views · 0 interested
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Vodafone Hungary
Cairo
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