Customer Care Agent – Commercial Support

About the role

Join the Commercial Customer Care team as an Associate, acting as the trusted partner customers rely on for seamless experiences. You will handle inquiries, orders, and service requests across multiple channels while collaborating with internal teams to resolve issues efficiently.

Key responsibilities

• Manage customer inquiries, orders, and service requests via phone, email, and chat with professionalism.
• Partner with front‑office, line‑of‑business, and plant teams to proactively resolve issues.
• Support order management, pricing, and contract coordination, ensuring accuracy and timeliness.
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery.

Required profile

• Strong communication skills that build trust with customers and colleagues.
• Proactive mindset with ownership of resolutions.
• Ability to adapt and stay composed while managing multiple priorities in a fast‑paced environment.
• Attention to detail and commitment to high‑quality standards.

Required skills

• Data science (ability to use data insights to inform decisions and improve outcomes).

What we offer

• Collaborative team environment where contributions directly impact customer loyalty.
• Opportunities for professional development and career growth.
• Exposure to cross‑functional operations and diverse business challenges.
• Comprehensive total rewards package supporting personal and family well‑being.